Return & Refund Policy


At Joyvegocosh, we want you to feel confident in every purchase.

If something isn’t right, we’re here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition

  • The item must be in its original packaging

To start a return, please contact us first with your order number and reason for return.
We’ll provide return instructions and confirm the return details.

Return Address

All approved returns should be sent to the following address:

Joyvegocosh Returns Center
6600 2ND AVE
LOS ANGELES, CA 90043
United States

Please do not send items back without contacting us first, as unauthorized returns may not be accepted.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved, your refund will be processed to your original payment method within a few business days.

Please note that depending on your payment provider, it may take additional time for the refund to appear in your account.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Include your order number and a photo of the issue, and we will:

  • Send a replacement, or

  • Issue a full refund

In most cases, you will not need to return the item.

Non-Returnable Items

We do not accept returns for:

  • Items that have been used

  • Items not in original condition

  • Items returned without prior contact

Return Shipping

Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.

We recommend using a trackable shipping method, as we are not responsible for lost return packages.

Order Changes & Cancellations

If you need to modify or cancel your order, please contact us as soon as possible.

Once an order has been processed or shipped, we may not be able to make changes.

Contact Us

If you have any questions about your return or need assistance, feel free to reach out:

Email: service@joyvegocosh.com
Phone: (+1) 781-304-2059

We appreciate your trust in Joyvegocosh and are committed to making your experience as smooth as possible.